Single Support Incident (only needed if you don't have valid Annual Support) Timesheet Xpress renewing Support and Upgrades is

renewing Support and Upgrades is optional

Incidents caused by a confirmed software problem are not charged

This will be required if for example:

A single support issue is a problem that cannot be broken down into subordinate issues

project or task

Single Support Incident (only needed if you don't have valid Annual Support) Timesheet Xpress renewing Support and Upgrades isSupport is free for users within the first 12 months of purchase and thereafter if you maintain your annual 'Support & Upgrades'. A Support Incident should be purchased at the direction of Timesheet Xpress Support only. This will be required if for example: You require assistance with Timesheet Xpress, outside of a valid Support and Upgrades subscription Troubleshooting is required to help resolve issues outside the normal bounds of Timesheet Xpress